Questions, answered.

Privacy policy

Effective 31 October 2026. aeev is made in Australia and handles personal information in line with the Australian Privacy Principles in the Privacy Act 1988. "We" and "us" mean the people who make aeev.

In short

• Your information is stored on servers in Australia, and encrypted whenever it's sent.
• We never sell it, never use it for advertising, and never use it to train AI.
• aeev asks you before it books, pays for or sends anything.
• You can delete everything, at any time, from the app.

What we keep, and why

Your account

Your username, your name, and a securely hashed version of your password, so you can sign in. If you add a recovery email, it's used only to send you a link when you've forgotten your password.

What you tell aeev

Your messages, aeev's replies, and the things it remembers about you, so you don't have to repeat yourself. You can view and delete what it remembers in Profile.

What aeev learns

After each chat, aeev notes what's worth remembering: your preferences, routines, and how to help better after you've corrected it. It learns only from what you say, never from web pages or emails it reads. You can see and remove everything it has learned in Profile, and switch learning off there.

Your location

Only if you choose to share it, and only while the app is open. It's used for weather, travel times, fuel prices, places nearby, and to warn you about bushfires, emergencies and earthquakes near home.

Google Calendar

Only if you connect it. It's used to show your schedule and to add events you approve. If you ask aeev to invite people, their email addresses go to Google with the invitation.

Spotify

Only if you connect it. It's used to see what you listen to and to make playlists you ask for, in your own account.

Steps and sleep

Only if you turn on Apple Health or Health Connect in Profile. aeev reads one step total per day and one sleep total per night, for the last week, to tick off health goals you've set and answer questions about them. Nothing else is read from your health app, and nothing is written to it. Turning it off deletes what was stored. Health data is never used for advertising, sold, or shared beyond the AI model answering your question.

Flights you book

When you choose a fare, you enter each passenger's name, date of birth, gender, email and phone on aeev's checkout page, because the airline needs them. They go to Duffel, our flight-booking provider, and to the airline. Your card goes straight into Duffel's payment form (run by Stripe); aeev never sees it. Passenger details are cleared once the booking is made; the booking reference and itinerary are kept so you can find them.

Restaurant bookings

When you ask aeev to book a table, it fills in the venue's own booking page with the name, party size, time and contact details you give it, and stops for your OK before confirming. Those details go to the venue and its booking system.

Emails sent for you

If you ask aeev to email someone and you haven't connected Gmail or Outlook, it sends the email from aeev's own address, under your name, through our email provider, with replies going to your recovery email. You see and approve every email first, and aeev sends at most a few a day this way.

Parcels

The tracking numbers you give aeev, sent to 17TRACK to follow the delivery, and the latest status, kept until you remove the parcel.

Spaces and watches

The pages you make with aeev (a trip, an exam, a purchase) and the things you ask it to watch, such as a fare, a shop price, a share price or a parcel. aeev checks those public prices every few hours and tells you when something changes.

Spaces you share

Only if you tap Share on a Space. Anyone with its link can see that page, read-only, with its live figures: nothing else of yours, not even your name. Stop sharing on the page or by asking aeev, and the link stops working straight away. Shared pages aren't listed by search engines.

People you mention

Names, phone numbers and email addresses of people you tell aeev about, so it can invite or message them when you ask. Only you can see them, and you can delete them in Profile.

Messages and rides

aeev writes the message or finds the destination, then gives you a link that opens WhatsApp, Messages, Grab or Uber with it filled in. Nothing is sent and no ride is booked until you tap send or confirm in that app; aeev never sees your account in those apps.

Photos you send

Read once, to turn what's in them into text aeev can act on, like the rows of a timetable. The photo itself isn't kept, and its location data is removed before it's read. The text is kept as part of your messages.

Your voice

When you tap the mic, your phone's own speech recogniser turns what you say into text. Only that text reaches aeev, the same as if you'd typed it. aeev never receives or keeps the audio.

Bills you forward

Only what you send to your own bills address. aeev reads who the bill is from, the amount, the due date and the reference, and keeps those to remind you. The email itself isn't kept.

Todoist and Microsoft

Only if you connect them. Used to read your tasks, Outlook calendar, Outlook email and To Do lists when you ask, and to add, send or tick things off with your OK: every email, invitation and change is shown to you before it's made. The sign-in is stored encrypted, and disconnecting deletes it.

Uni timetable (Canvas)

Only if you give aeev your Canvas calendar link or access token. Used to read your classes, assignments and due dates, and whether you've submitted them. Nothing is changed in Canvas.

Tax records

Only what you tell aeev to keep for tax time: the amount, date and description of a work expense, hours worked from home and work car trips. Used to add them up for your tax return; you can remove any of them by asking. aeev doesn't connect to the ATO or myGov and doesn't lodge anything.

Reminders and lists

The reminders you set and the lists aeev makes for you, so they can be sent on time and kept in your Lists tab.

Activity

A record of what aeev has done for you, any replies you've reported, which parts of the app you open, and a notification token if you turn notifications on.

App crashes

If the app crashes or a screen fails to load, it sends us what went wrong in the code: the error, the app version and your phone's system version, linked to your account so we can tell how many people it affects. Nothing you typed or saw is included. Deleting your account deletes these too.

Waitlist email

Used to confirm you're on the list and to send your invitation, nothing else. Every email has a link to leave the list, which deletes your address straight away.

Questions you send

What you send from “Ask us” on our website, and your email only if you leave one, so a person can answer. Ask us and we'll delete it.

Our server logs record errors and timings, not the content of your messages.

Service providers

We never sell or rent your information. To answer your requests, aeev uses the service providers below. Each receives only what a particular request needs and may use it only to provide that service. Several are outside Australia, mostly in the United States. None of them may use your information to train AI; the AI providers may keep a request for up to 30 days for safety checks, then delete it. We will otherwise disclose your information only where the law requires it, and will tell you unless the law prevents us.

AI models

Anthropic (Claude) writes aeev's replies, with OpenAI as a backup, both reached through OpenRouter (United States). They receive your messages and what aeev knows that's needed to answer. TypeSafe may check whether a reply or a website step is right.

Hosting

DigitalOcean (servers in Sydney), Cloudflare (network and website), Expo (app updates and push notifications).

Search and places

Brave Search and Google Maps Platform receive the words searched and, for places nearby, a location. Open-Meteo receives a location for the weather, and AlAdhan, for prayer times in Indonesia, a location rounded to about a kilometre. Transport, fuel and events services receive only the stop, area or search, never who is asking.

Bookings and tracking

Duffel and Stripe (flights and payment), the restaurant's own booking system, 17TRACK (parcel tracking numbers).

Period dates

If you tell aeev when your period starts or ends, or turn on Period dates from Apple Health or Health Connect in Profile, aeev keeps those start and end dates, and only those, to estimate when the next one is likely and to mention it when you plan a trip. It reads nothing else about your cycle from your phone and gives no fertility predictions. Period dates are never part of a Space you share, and our own error reports leave them out. Say "delete my cycle data" and every date is deleted; turning off Period dates in Profile deletes the ones read from your phone.

Supermarket trolley

When you ask aeev to fill your Woolworths trolley, Woolworths opens inside the app and you sign in to it yourself: aeev never sees your Woolworths password. Your phone asks Woolworths for each item and adds the ones aeev picks to your trolley. aeev's server receives your list, what Woolworths showed for each item, and what was added, to pick the products and tell you what went in. You check out and pay at Woolworths. A link to Coles opens the item at Coles.

Shopping

Shopify receives what you search for and your country, to find products, and the item when you choose to buy it, to open the store's checkout, where you pay the store directly. If you connect your Shop account in Profile, aeev keeps that sign-in encrypted and uses it to fill in your saved delivery address and to pay with Shop Pay, only after you approve each purchase on a card showing the item, store and total, and within the spending limit you set for aeev in Shop. Your card details stay with Shop. Disconnect it in Profile or in your Shop account at any time. A link to Shopee, Lazada, Kogan or another shop may go through that shop's affiliate programme, which tells the shop aeev sent you; it doesn't tell them who you are.

Email

Resend sends aeev's emails: sign-in links, invitations, and emails you approve.

Your connected accounts

Google, Microsoft, Todoist, Spotify and Canvas, only if you connect them.

Google data

aeev's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. The use of raw or derived user data received from Google Workspace APIs (Google Calendar and Gmail) adheres to the Google User Data Policy, including the Limited Use requirements.

What aeev accesses

Your Google Calendar events, to show your schedule, work out when to leave, and add events you approve. A small group of invited testers may also connect Gmail, to find bills, read emails they ask about, and send emails they approve; nothing is sent from their account without their approval.

How it's used

Only to provide the features you ask for, in the app. Never for advertising, never sold, and never used to build a profile of you for anyone else.

No AI training

We do not use Google user data, whether raw, aggregated, anonymised or derived, to develop, improve or train generalised or foundational AI or machine-learning models. We only send it to AI providers that may not train on it.

People

No one at aeev reads your Google data unless you ask us to, it's needed for security, or the law requires it.

Your control

Disconnect Google in Profile at any time, or remove aeev's access at myaccount.google.com/permissions. Deleting your account deletes everything and revokes aeev's access at Google.

Using aeev outside Australia

Wherever you use aeev, your information is stored in Australia and handled under this policy.

How long we keep it

Until you delete it. Deleting your account removes everything tied to it immediately, and our backups roll over within 7 days.

Your rights

Access and correction

Everything aeev remembers is shown in Profile, and you can remove any item there. For a full copy of your information, email privacy@aeev.ai.

Location

To stop sharing it, choose "just this once" in Profile, or turn off location access in your phone's settings.

Complaints

Email privacy@aeev.ai and we'll respond within 30 days. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner.

Age

aeev is for people aged 16 and over. If we learn that an account belongs to someone younger, we'll delete it and everything tied to it.

Changes to this policy

If we change this policy in a way that affects you, we'll let you know in the app before the change takes effect.

Terms of use

Effective 27 September 2026. By using aeev, you agree to these terms.

1. Who can use aeev

You must be 16 or older. Each account is for one person, and you're responsible for keeping your password private.

2. Accuracy

aeev works from live listings, timetables, prices and your calendar, but it can make mistakes, and much of the information it passes on comes from third parties. Check anything important, such as times, prices and event details, before relying on it. aeev doesn't give medical, legal or financial advice.

3. Your approval

aeev asks before it adds, sends or changes anything. You're responsible for the actions you approve.

4. Acceptable use

Don't use aeev to break the law, to harm others, or to interfere with aeev itself. We may suspend or close accounts that do.

5. Early access

aeev is new and still changing. Features may change or be unavailable at times, and we'll tell you in the app about changes that matter.

6. Liability

To the extent the law allows, we aren't liable for loss arising from reliance on aeev. Nothing in these terms limits your rights under the Australian Consumer Law.

7. Ending

You can delete your account at any time. We may close accounts that break these terms.

8. Governing law

These terms are governed by the laws of Queensland, Australia.